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money back guarantee 2

Our Guarantee

We stand 100% behind our product performance and appearance levels. If you are unhappy with either, we offer a money back guarantee within 120 days of receipt of order*.

*Terms and conditions apply (see below).


All orders paid for and cancelled for any reason will be subject to a restocking fee. Restocking fee calculated on order total. All products returned for any reason other than appearance or performance subject to a 50% restocking fee. All products returned must be returned in the crate they came in or a new built custom crate. Contact us when the order is ready to be picked up. Any new crate costs are the client’s responsibility.


Carbon that has been reserved with a deposit and is being held in our climate-controlled warehouse will be subject to a 25% restocking fee along with monthly storage fees if carbon is held for more than 120 days.


Carbon that has been used in a DIY build is non-refundable.


Carbon filters built and installed within a DIY CAW are not refundable.


Custom size carbon filters are non-refundable. Standard production size is 14 1/2″ w x 3 1/2″ h x 60″ l. Any other size is considered custom.


Custom foam sizes are non-refundable. Standard sizes are 18″ x 25″, 25″ x 55″, and 55″ x 75″


All foam and carbon units are to be kept inside. Units are not meant for outdoor use.


All carbon units are to be kept inside under normal living temperatures. Units are never to be placed outside of a temperature and humidity controlled environment. Placing carbon units outside voids all product warranties.


If we have to store crates that are ready to ship for any reason, daily storage fees will be assessed based upon the number of crates and size.


All design fees are non-refundable.


All custom orders are non-refundable.


All DIY plan sales are non-refundable.


No refunds on any international orders. International orders are all orders outside the continental United States. No refund on production units manufactured in the USA and shipped outside North America. Any units damaged during shipping will be replaced.


When an invoice is paid with a deposit or a full amount, the materials including all woods will be purchased for the entire order. Due to the ever increasing costs of woods, we must make every effort to control costs. Orders placed and paid then cancelled, will be subject to 25% restocking fee. Price concessions are offered for video product performance testimonials.


Refund processing time is approximately 120 days from claim submission.


To receive a refund, send us an email with the following:

Subject Line: Your Name Here REFUND REQUEST

Send to:

Email body to include:

1 – Your first and last name

2 – Your full address

3 – Reason for refund request

4 – Copy of Invoice

5 – Date received product

6 – Bank wire data for refund amount:

Bank name

Account name

Account #

Routing #

Account zip code